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Papercut ng unable to retrieve12/17/2023 We have heard of situations where a server is restarted after Windows updates and suddenly the network type switches from the Domain Profile (less restrictive) to Private Profile (more restrictive) and the different Firewall rules prevent the PaperCut client from connecting. If you’re running Windows, double check the Windows Advanced Firewall rules to make sure that the network profile (Domain/Work, Private, Public) of the network interface matches how the rule is configured. If you’re using a Firewall in between clients and the Application Server, take a look through the Firewall Ports page to see what ports need to be opened for PaperCut to work.Īs a test, open a browser Window on the client and try navigating to and If this doesn’t work, try opening these ports on the firewall or disabling the firewall on the server altogether as a test. Ideally you’ll have a static IP address set up for your Application Server, so that the connection details remain the same. macOS - /client/mac/PCClient.app/Contents/Resources/config.properties.Windows - \client\win\config.properties.If the domain server does NOT authorize users. The central config.properties file can be found in one of these locations on the primary Application Server, where is the install path of the Application Server component. There are two main causes of this problem: Users are not correctly logging on to your network domain or computer. Note: PCClient.app can be opened like a folder by right-clicking it and choosing to Show Package Contents macOS - /Applications/PCClient.app/Contents/Resources/config.properties.Windows - C:\Program Files (x86)\ PaperCut MF (or NG) Client\config.properties There are various scenarios where the users want to print their print jobs but the PaperCut NG Application Server is unable to receive the information about.The local copy of the config.properties file can be found in one of the following locations on a workstation, assuming a default install path.
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